Implementation Plan

PHASE I
Customer Service Representative (CSR) conducts management interviews, surveys and system/network analysis to complete the customized programming. The materials, switch and the tentative installation date are scheduled.

PHASE II
A detailed system is created. The final system programming and configuration is presented to the customer to assure its consistency with the customer's requirements. The CSR orders facilities and lines from the local telephone company if needed, and makes any adjustments to the equipment order based on above mentioned programming and configuration.

PHASE III
Midwest Telephone Systems schedules the cable installation and preparation of the equipment room. The telephone system is delivered, installed and testing is done. During this period, any changes desired by the customer are accepted and logged as an add, move, change order.

PHASE IV
Station user and operator training is conducted. The final system test is performed, the system is cut-over and now under warranty. Any needed adds, moves and changes are made. A count of all equipment provided is made to determine the final system configuration. The final acceptance tests are made.

Installation and engineering of all switching equipment is handled directly by Midwest Telephone Systems technicians. Backup support is provided by the manufacturer's engineering staff and by subcontractors, if necessary.

When needed, we interface with the customer and the telephone company to ensure the entire system is installed and functions as represented. This is a normal part of our total customer service commitment.

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