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Field Service Overview
Midwest Telephone Systems has served over 3000
customers throughout Central Indiana and Illinois for
over 13 years. We are the oldest Toshiba Distributor
in Indiana and Illinois with offices serving the
Indianapolis, Terre Haute, and Columbus Metropolitan
Areas. We recognize our excellent reputation for
service as a key factor in our growth and only by
offering superior service can we look forward to
continued success in our industry.
The degree of professional service provided after
the installation is a critical measure of a telephone
equipment company's performance. At Midwest Telephone
Systems we initiate strong, lasting relationships with
our customers through our sales, installation, service
and training performance. Most important, we are
committed to maintaining that relationship with service.
100% of our employees are devoted exclusively to
providing the highest customer service.
Our service employees are manufacturer certified on the
equipment we install and maintain. Midwest Telephone
Systems continually upgrades the knowledge of its
technical staff through various manufacturer training
programs. Midwest Telephone Systems technicians service
all types of systems in our coverage area. On a system
installed outside our service area, we contract a
qualified vendor to provide maintenance for you.
Midwest Telephone Systems maintains an inventory of
spare parts and equipment at its offices in Indianapolis
and Terre Haute. This too ensures rapid availability of
replacement parts. Midwest Telephone Systems also
maintains an "emergency system" to respond to
catastrophes within 24 hours. Our maintenance
supervisors receive calls 24 hours a day. Midwest
Telephone Systems guarantees response to a Major
System Failure within 4 hours of receiving a call
from our customer's authorized representative (within
the coverage area).
Copyright © 2001-2003, Midwest Telephone Systems.
All Rights Reserved
Send questions or comments to info@mtsdigital.com
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